ADP Troubleshooting

What do I do if I am having trouble getting into eTime?
  • Navigate to: https://netsecure.adp.com/public/isi/index.html
  • Enter your ADP User Id and Password
  • Next Select Myself
  • Select Manage Services
  • Next Select Add or Delete
    • Select add if this is your first time using eTime
    • Select delete and then re-add if your eTime needs to be reactivated
  • Enter your ADP employee ID number and select Submit

If you continue to experience problems getting into eTime or accessing eTime, please visit the ADP Helpdesk.


What do I do if I am having issues obtaining my ADP ID number?

Please contact the ADP Helpdesk to report this issue.


Why am I experiencing difficulties registering?

Make certain you are using the correct Registration Pass code of USG-6775. If you have gotten past the Registration Pass code and the system is not recognizing you by your name or social security number, please verify that you are using your legal name.

If you have any questions, please contact the ADP Helpdesk


In eTime, I am unable to view my employees, and/or I see the incorrect employees?

When an approver is viewing their employees time under the Quick Navs > Reconcile Time Card feature, make certain that next to “SHOW ALL HOME” is selected from the drop down menu. Many times the system defaults to “NONE”, and as a result none of your employees are appearing.

If you have additional questions, please contact the ADP Helpdesk.


I was told to clear my Temporary Internet Files. How do I do that?

To clear your Temporary Internet Files simply follow these steps:

  • Close any open Internet Explorer windows.
  • Click Start, click Control Panel, and then double-click Internet Options.
  • On the General tab, click Delete Files under Temporary Internet Files.
  • In the Delete Files dialog box, click to select the Delete all offline content check box , and then click OK.
  • Click OK.

If you have additional questions, please contact the ADP Helpdesk.


I am having problems loading eTime, and I was told to clear my Java cahce. How do I do that?

To clear your Temporary Internet Files simply follow these steps:

  • Close any open Internet Explorer windows.
  • Click Start, click Control Panel, and then double-click on the Java icon.
  • On the Java Control Panel General tab, click Settings… button on the bottom right Temporary Internet Files.
  • In the Delete Temporary Files dialog box, make sure there is a check inside each check box , and then click OK.
  • Click OK.

If you have additional questions, please contact the ADP Helpdesk.


If you have any general questions about ADP please refer to the Frequently Asked Questions.

Last updated: 3/18/2014

Department of Human Resources • P.O. Box 8104 • Statesboro, Georgia 30460 • (912) 478-5468