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Report Any Issues with OneUSG Connect by Submitting a MyTechHelp Ticket

KNOWN ISSUES:
Biweekly employee 2018 pay statements in Employee Self Service are showing incorrect Year-to-Date (YTD) contribution amounts for Optional Retirement Plans (ORP) and Tax Sheltered Annuities (TSA).
Employees can be assured that contributions made in 2018 were delivered to their appropriate retirement accounts. Only the amount showing on pay statements is incorrect. More Information and Support: Contact OneUSG Connect Support at sscsupport@ssc.usg.edu or 877-251-2644 (toll free).

 

SYSTEM MAINTENANCE:
OneUSG Connect will be unavailable for scheduled maintenance from 11:00 p.m. on Friday, Feb. 16, 2018 until approximately 7:00 a.m. (ET) Saturday, Feb. 17, 2018. During this time, OneUSG Connect (HPROD) will not be available. Kaba Time Clocks can be used during maintenance but the clock will be offline. Punches recorded while offline will be transmitted to OneUSG Connect when maintenance is complete. OneUSG Connect – Benefits will be available for use. If you have questions or concerns, please contact OneUSG Connect Support by email at sscsupport@ssc.usg.edu or toll free at 877-251-2644.

 

Wednesday OneUSG Tip

Welcome to Web Tip Wednesday, Trouble-shooting Part II.

We shared with you on an earlier Wednesday how to clear your cache. Today we’ll review that again and give you a second and third method of trouble-shooting. It may be a combination of all three techniques to get you on your way.

Part I: Clearing Your Cache

When you are working in OneUSG Connect, if things just are not working correctly, there are a few things you can do to troubleshoot before you have to put in a MyTechHelp ticket.

Clear the cache. The first is clearing the cache in your web browser. This allows you to access the most up-to-date version of a page. By clearing the cache, you are cleaning out any previously stored files or versions of a page.

Internet Explorer

  1. Click the Tools menu bar item. (If you don’t see Tools, press the Alt key to show the menu bar.)
  2. Select Internet Options on the dropdown.
  3. On the Internet Options dialog box that opens, on the General tab, in the Browsing history section, click the Delete button to open the Delete Browsing History window.
  4. Be sure that Temporary Internet files and website files is selected. You can select or deselect other checkboxes as you prefer.
  5. Click the Delete button.

Google Chrome

  1. Select the Chrome menu icon.
  2. Click History on the dropdown.
  3. Click the Clear browsing data button. You can then select how far back you wish to clear the browsing data.
  4. Be sure that Cached images and files is selected.
  5. Click the Clear Data button.

Mozilla Firefox

  1. Click the Menu button.
  2. Select Options.
  3. Choose Advanced in the menu.
  4. Go to the Network tab.
  5. Next to Cached Web Content, click the Clear Now button.

Safari

  1. 1. Click the Edit menu bar item.
  2. 2. Select Empty Cache.
  3. 3. Click the Empty button.

 

Part II: Allow Pop-Ups

Allow pop-ups for OneUSG Connect. The second option is to allow pop-ups for OneUSG Connect. Pop-up blockers are a feature of web browsers, toolbar add-ons or extensions such as Google Toolbar, and security software. Many websites, including OneUSG Connect, open some content in a new window, which you may not be able to see if a pop-up blocker is enabled.

Internet Explorer

  1. Click the Tools menu bar item. (If you don’t see Tools, press the Alt key to show the menu bar.)
  2. On the dropdown, select Pop-up Blocker and choose Pop-up Blocker Settings.
  3. In the Address of website to allow text box, type in selfservice.hprod.onehcm.usg.edu, click the Add button, then click the Close button.

Google Chrome

  1. Access the Chrome menu on the browser toolbar.
  2. Select Settings on the dropdown.
  3. Click Advanced.
  4. In the Privacy and Security section, click Content settings.
  5. Click Popups and click the Add button in the Allow section to open the Add a site window.
  6. In the Site text box, type in selfservice.hprod.onehcm.usg.edu, then click the Add button.

Mozilla Firefox

  1. Click the menu button, then select Preferences.
  2. Select Content.
  3. Check the box to the left of Block pop-up windows. Then click the Exceptions button to open the Allowed Sites – Pop-ups window.
  4. In the Address of website text box, type in selfservice.hprod.onehcm.usg.edu, click the Allow button, then click the Close button.

Safari

Note that Safari has no built-in exceptions function, so the pop-up blocker must be either on or off. Therefore, the following instructions are for turning the pop-up blocker off.

  1. Click on the Safari menu bar item.
  2. Select Preferences.
  3. In the dialog box that opens, select the Security tab, and uncheck the Block pop-up windows option.


Part III: Try another web browser. The third action is changing browsers. For example, if you are in Chrome and it isn’t working, try using Internet Explorer.

For archived OneUSG Connect Website Wednesday tips click here.

Announcement on the IRS’s changes for the 2018 Federal Tax Withholding Tables

On January 11, 2018 the Internal Revenue Service published Notice 1036 which included changes for the 2018 Federal Tax Tables.  Federal Tax Tables show employers how much federal tax to withhold from employee paychecks based on employee’s wages, marital status, and withholding allowances.  IRS Notice 1036 is attached as well as frequently asked questions regarding this change.The tax table changes have been updated and tested in OneUSG Connect Payroll System.  Employees will see the impact of these tax changes as follows.

  • For Biweekly employees, Friday, February 2, 2018.
  • For Monthly employees, Wednesday, February 28, 2018.

There is NO action required by employees.  At this time, employees will NOT be required to complete a new Federal W-4 Employee Withholding Allowance Certificate, however we would always encourage employees to review their withholding allowances each year and consult their tax advisor if they have questions. For more information download the documents: 2018 IRS Withholdings FAQ | 2018 IRS Tables for Income Tax Withholding

 

 

IMPORTANT ANNOUNCEMENTS

***Please remember that electronic 2017 W-2s will be in ADP Portal and not in OneUSG Connect.

***Approving Employee Time: Time Approvers and Managers approve time using Report Time.

 

Click the links below for Employee Self-Service, Manager Self-Service, Faculty Self-Service, or Time, Absence and Pay and be directed to a host of tools to assist you in achieving your goals.

Employee Self Service

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Need assistance signing on, changing your personal information, submitting a leave request, or changing your personal information? Click Here.

Faculty Self Service

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Do you need to update degree information, add a publication, or presentation to your profile? The Faculty Self Service training area provides information for the actions you need to take to update your faculty profile. Click Here.

Manager Self Service

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Do you need to update an employee’s schedule, approve an employee’s time, or approve a vacation or absence request? The Manager Self Service training area provides information for the actions you need to take on behalf of the employees that you supervise. Click Here.

Time, Absence, & Pay

Do you need to submit time, ask off for a vacation, view a pay stub, or approve your monthly leave report? The Time, Absence, and Pay area provides information for the actions you need to take to access pay and leave information. Click Here.

Understanding the Time Approver Tile

Time approvers have the ability to approve time, vacation requests and more. Here are a few job aids to assist you in navigating the Time Approver Tile.