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OneUSG TIPS – Website Wednesday

Below you will find archived weekly tips featured in our Website Wednesday

2/28/18:   Today’s OneUSG Connect tip is about how to find your 2017 or earlier tax forms from ADP.
To access the forms, you will need your old ADP password.  (If you no longer have that, you will need to reset your password in ADP.)

On the MyGeorgiaSouthern portal page, on the bottom left of the page, you will see Human Resources and the third subject below is ADP Archived Information.  Click on that.  This will bring up Welcome to the ADP Portal. Go ahead and sign in using the ADP password you used before OneUSG Connect. The user ID was your ADP ID which should end in @USG.  Please remember it is case sensitive.
Once you are logged in, you will come to Welcome to Your Employee Portal.  Up in the top left corner you will see several boxes starting with Home on the first one.  You want to click on the 3rd box from the left,

Pay & Taxes. You will see a drop down menu.  Click on the second subject of the drop down, Pay & Tax Statements. Scroll down and you will find Tax Statements.  Use the drop down box to find the appropriate year.  Then click below on DOWNLOAD STATEMENT.

 

2/20/18: How Do I View My Submitted Absence Requests?
1.    Log into OneUSG Connect.
2.    From Employee Self Service, click the Time and Absence tile.
3.    On the Time page, click the Absence Request History link.
4.    By default, the Absence Request History page displays the last few months.
a.    Update the dates by entering or using the Calendar icon to select new From and  Through dates. Then click Refresh.
b.    To retrieve your entire Absence Request History in OneUSG Connect, clear the From and Through date fields and click Refresh.
5.    The Absence Request History page lists the absences you have submitted and their statuses.
6.    To see the detail of a particular absence, click the link in the Absence Name column.
a.    Review the information.
b.    Click the Return to Absence Request History link.

If you’ve made a mistake, you need to “edit” your time instead of canceling it or pushing it back .  If you go through all these steps and request time off but made a mistake, you or your manager need to ‘edit’ the request. For example, if you requested 8 hours but realized you only needed 4 hours, ‘edit’ the request.  If you cancel and think you can start over, the system won’t allow it.  It will tell you that there is already a request for that day.  You will then need to contact payroll for them to delete the cancellation so you can start over.

 

2/13/18: Welcome to Web Tip Wednesday, Trouble-shooting Part II.
We shared with you on an earlier Wednesday how to clear your cache. Today we’ll review that again and give you a second and third method of trouble-shooting. It may be a combination of all three techniques to get you on your way.

Part I: Clearing Your Cache
When you are working in OneUSG Connect, if things just are not working correctly, there are a few things you can do to troubleshoot before you have to put in a MyTechHelp ticket.

Clear the cache. The first is clearing the cache in your web browser. This allows you to access the most up-to-date version of a page. By clearing the cache, you are cleaning out any previously stored files or versions of a page.

Part II: Allow Pop-Ups

Allow pop-ups for OneUSG Connect. The second option is to allow pop-ups for OneUSG Connect. Pop-up blockers are a feature of web browsers, toolbar add-ons or extensions such as Google Toolbar, and security software. Many websites, including OneUSG Connect, open some content in a new window, which you may not be able to see if a pop-up blocker is enabled.

Part III: Try another web browser.
The third action is changing browsers. For example, if you are in Chrome and it isn’t working, try using Internet Explorer.

2/6/18: Supervisors Approving Time

Today’s OneUSG Connect tip is actually a request. To help our team complete payroll on time, please don’t wait until Monday mornings of payroll to complete your tasks. The sooner you are able to forward any issues you encounter while approving time, the sooner payroll staff can start solving them. If you wait until Monday morning to start approving time or to forward issues to payroll, there might not be enough time left to solve them before payroll is pulled by the system office. If you have issues, please continue using MyTechHelp to log a ticket for the OneUSG team to address them.

 

1/30/18: It’s Important to Sign Out after you are Finished
Due to the implementation of Single Sign On with OneUSG Connect, it is important that you properly sign out of the application each time when you are done working it. If you simply close the browser window, you may have difficulties logging back into OneUSG Connect.

  1. After being logged into OneUSG Connect, from any page, click the Actions List icon (The 3 stacked, horizontal bars in the top right hand corner).
  2. Click Sign Out.
  3. You are now properly signed out of the system.

 

1/23/18: Troubleshooting
When you are working in OneUSG, if things just are not working correctly, there are a couple of things you can do to troubleshoot before you have to put in a MyTechHelp ticket.  The first is clearing the cache in your web browser.  This allows you to access the most up-to-date version of a page. By clearing the cache, you are cleaning out any previously stored files or versions of a page. This is important for you to do when accessing Employee Self Service.  The second action is changing browsers.  For example, if you are in Chrome and it isn’t working, try using Internet Explorer.

For more about how to clear your cache, check out the videos.  For a quick read, here are the instructions given in the videos.

Internet Explorer

  1. Click the Tools icon after opening Internet Explorer.
  2. Select Safety.
  3. Choose “Delete Browsing History.”
  4. Be sure that Temporary Internet files and website files is selected. You can select or deselect other checkboxes as you prefer.
  5. Click Delete.

Google Chrome

  1. Select  the Chrome menu icon.
  2. Click History.
  3. Click the Clear browsing data button.
  4. You can then select how far back you wish to clear the browsing data.
  5. Be sure the Cached images and files checkbox is selected.
  6. Click the Clear Browsing Data button.

Mozilla Firefox

  1. Click the Menu icon.
  2. Select Options.
  3. Choose Advanced in the menu.
  4. Go to the Network tab.
  5. Next to Cached Web Content, select the Clear Now button.

Safari

  1. Click Edit.
  2. Select Empty Cache.
  3. Click the Empty button to proceed.

1/17/18: How To Edit a Vacation or a Sick Leave Request in OneUSG Connect

Putting in a leave request in OneUSG Connect is fairly straight forward.  However, what do you do if the request you put in is wrong or it changes?  What if instead of a full-day you only need a partial-day? In the case of an error or change, you will need to edit your leave request.  Below you will find the video and a job aid detailing how you make changes to your leave requests in OneUSG Connect.
VIDEO: HOW TO EDIT A VACATION OR A SICK LEAVE REQUEST IN ONEUSG CONNECT?
JOB AID:

Last updated: 3/7/2018